CRM Platform

 CRM is a marketing & promotion automation tool for businesses of any size that considerably reduces the manual work from marketing & promotion activities through automated work-flows & SMS/Mail campaigns. From lead automation to follow ups till closure and beyond, CRM automates most of your repetitive activities so you close more leads and keep your customers engaged without having to follow-up cumbersome processes of segmenting, targeting and sending campaigns. Your e-shop, surveys, landing pages & support ticket management can also be automated through work-flows that you define once and the solution keeps following them perpetually.

CRM  is evolving everyday to include more features and better functionality aiming to use Machine learning in a way that it starts to think like you while also considering the trends to suggest changes accordingly.

CRM  is a 360 degree Sales & Marketing Automation Platform. It automates the whole journey from approaching customers through mobile and digital media like SMS/Mail/Voice,Digital & Social Media Ads, capturing each registration from various channels, tracking customer behavior & segmenting them to run targeted campaigns that maximize customer turn up ratio. You need to take the inputs of your customers to plan ahead? We've got that for you as well.

CRM  WhatsApp Business API

Works best if:

    • End to End Customer communication

    • Multi Dashboard Access

    • Business API intigration

    •  Connect with over 2 billion users worldwide on their favourite platform 

    •  Integrate Whatsapp business API 

    •  Import contacts 

    •  Send and recieve free chat messages during Customer Care window 

    •  Create multilingual templates 

    •  Send Notifications messages outside customer care window 

    •  Multi user support 

    •  Automated replies 

    •  Automated lead/enquiry mapping 

    •  Automated Lead creation and assignment 

    •  Send auto prompts to users to extend customer care window 

    •  Create auto chat at various lead activities like conversions, task completion,ticket 

    •  creation/resolution etc 

    •  Bulk messaging broadcast 

    •  Chatbot integration 

The API, well-bundled with some advanced features for you lets you do a variety of things.

Notifications and Alerts:

You can choose from a range of preapproved templates to send alerts and notifications to your customers. WhatsApp has an average open rate of over 98%, making it most effective among all channels for sending crucial information like air tickets, payment reminder/confirmation, order updates etc.

Chatbots:

As messaging becomes the new platform, chatbots naturally become the new app. You can automate a huge deal of your processes which includes but is not limited to customer support, onboarding, e-commerce transactions etc. CRM  WhatsApp bot building tool, which is entirely free to use, comes handy if chatbot is a part of your strategy.

Custom integrations:

Do you have a satisfactory CRM tool but would love to add WhatsApp as one of your channels? CRM WhatsApp APIs just lets you do that. All your routing logic, user management, interface stays just the way it is with an additional channel that has over 1.5 billion users. This is the time to put your 'go where the user is' vision into action.

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